Understanding Your Utility Bill - Residential Perspective
Approved by Strathmore Town Council, rates are set to ensure utilities are operated and maintained in safe and reliable manner. The rates for utilities are adjusted to align with the cost of delivering services. The cost to the Town is affected by inflation, growth, and future capital requirements to provide these services. Reserve fund fees have been implemented to support the long-term sustainability of Strathmore's Utility Infrastructure.
For details refer to the 2023 Fees Bylaw
Current Rates
| Water Conveyance, Maintenance Levy and Reserve | |||||||||||||||
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Water - the water conveyance, maintenance , reserve fund charges and water levy covers the cost of maintenance and operations of the potable water distribution system, including the East Calgary Regional Waterline which brings potable water from Calgary to the Town, and the maintenance and reading of water meters and issuing of the utility bill. This variable water levy rate encourages water conservation by utility customers.
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| Sewer & Storm Sewer Maintenance Levy, Reserve | |||||||||||||||
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Sewer & Storm Sewer - the standard sewer charge, reserve funds and sewer levy covers the operational costs of the tertiary wastewater treatment and collection system, which includes the waste water treatment plant, reservoirs and underground and overland drainage systems. The amount of waste water produced is determined from the amount of water consumed.
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| Garbage Levy and Reserve | |||||||||||||||
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Garbage - the garbage levy and reserve funds covers the cost of residential waste service collection, including solid waste/organics and heavy item garbage removal, the operations of the recycling and compost facility and disposal of waste collection material.
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| Additional Charges | |||||||||||||||
When a disconnection occurs, the amount outstanding plus the disconnection/re-connection fee must be paid for services to recommence. |
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| Bulk Water | |||||||||||||||
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Payment Options
| In Person, By Mail and Post Dated Cheques |
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You can pay your utility bill at the Town Municipal Building located at 1 Parklane Drive, by cash, cheque, Interac, Visa or MasterCard.
Mail your cheque payment to the Town of Strathmore - Utilities Department, be sure to include your bill stub or account number.;
Town of Strathmore
General Information
PO BOX 2280
1 Parklane Drive
Strathmore, AB, T1P 1K2.
Use any of the methods above to get us your post-dated cheque that we will keep on hand until the date you want your payment to go through.
A night drop box is also available right of the main doors of our Parklane Drive Municipal Building. Be sure to include your bill stub or account number.
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| Financial Institutions, Internet and Telephone Banking |
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Payment can be made at any financial institution. Be sure to include your bill stub or account number.
Most banking institutions have the Town of Strathmore listed for making payments via Internet and telephone banking. Please be sure to use all the digits of your account number without the decimal point. Payments are received and processed by the Town within 2 to 3 days.
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| My Strathmore (formerly Virtual Town Hall) |
| With My Strathmore, you can pay your utility bill online securely and conveniently with Visa or MasterCard. If you do not already have an account, please fill out this online form today to get your account created. If you require assistance, please call us at 403-934-3133. |
| Equalized Payment Plan |
| Equal monthly payments are withdrawn from your bank account on the 15th day. Please contact the Town for further information. |
Payment Plans
Connect with the Utility Department for information and accessing either plan; 403-934-3133 or utilities@strathmore.ca
| Pre-Authorized Payment Plan |
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With this payment plan the total amount of the bill is directly debited from the Customer’s account on the 15th of each month. The customer will continue to receive a monthly bill. If you need to suspend this services, please contact the Town at 403-934-3133 |
| Equalized Payment Plan |
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This plan will use your last 12 months of consumption plus an inflation factor to determine what your payments will be on a monthly basis. We will debit the customer’s account on the 15th of each month. The customer will continue to receive a monthly bill.
We will review the payments twice yearly, every October and April to ensure that the payments are adequate for your consumption and you are not falling behind. Please keep in mind with this type of program that your account may be in a credit balance for much of the year to ensure there is no shortfall during the heavy usage season.
If there is insufficient funds in the customers’ bank account for two consecutive months, the Customers plan will be terminated. A customer may re-apply to be reinstated provided the customer has paid in full six consecutive Utility Bills.
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Terms of Payment
Penalties/Fees will be charged on unpaid balances after the due date in accordance with Town of Strathmore Fees By-Law . In order to avoid late fees, payments must be received at the Town Office by 4:30 on the due date specified on the Utility Bill. Please keep in mind when paying by mail, telephone/internet banking or at a specified banking facility it may take up to 10 days for the payment to come to the Town office as these types of payments are applied the date of receipt at our office not the date payment was made.
Failure to receive or loss of the utility statement cannot be accepted as a reason for non-payment or exemption of late penalty.
Any Utility Bill or portion thereof that remains unpaid at the Due Date shall have a penalty applied to the unpaid balance, which penalty will form part of the rate levied. Penalties are applied on the Balance Owing.
There shall be a fee for each NSF cheque, returned cheque, and EFT (electronic funds transfer) item returned.
In accordance with the Town Bylaws, any utility charges that remain unpaid on the invoice as of a specified deadline in a Final Notice letter, the Town of Strathmore allows for either disconnection of service or a transfer to the tax roll account of the property. A charge will be applicable, without further notice, on any outstanding amount on any Outstanding Utility Bill that is transferred to the tax roll.
Note: when your account is kept up to date - you are exempt from penalties!
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