Manager Information Technology

 THE OPPORTUNITY

We have an excellent opportunity for a Manager of Information Technology (IT) to join a vibrant and leading municipality. Reporting to the Director of Strategic and Administrative Services, the Manager of IT will provide leadership, coaching and mentorship to the IT staff and oversight of the Town’s information technology infrastructure including geographic information systems (GIS).  The Manager of IT is also responsible for overseeing and managing the IT annual operating and capital budgets and establishing best practices related to all IT infrastructure projects.

 

The type of leader we are looking to attract will be inspiring, innovative, and adaptable, with strong interpersonal and communication skills.  The Manager of IT will be instrumental in building a positive culture for their IT team and the organization and have a successful track record coaching, mentoring and developing staff in their career progression and growth within the organization.

RESPONSIBILITIES

  • Financial management and ownership of annual IT operating and capital budgets.
  • Approval and coding of quotes and invoices.
  • Communicate status of IT risks and projects to Senior Leadership Team and Council.
  • Pro-active management of Local Area Networks, servers, data, applications, and security.
  • Perform troubleshooting of tier 1-3 technical issues.
  • Design and implementation of business initiatives and projects.
  • Training of Junior IT Staff.
  • Develop IT policies and procedures.
  • Research and recommend products and solutions to enhance systems or improve security.
  • Provision and management of accounts within Office 365, Windows AD, Azure, databases, phones and security systems.
  • Create and maintain IT documentation and reference materials.
  • Communicate and recommend improvements to technology to continuously improve data integrity, business operational, and cyber \ physical security.
  • Coordinate and manage vendors and subject matter experts to resolve issues or enhance existing technology.
  • Ensure teams adheres to Town of Strathmore policies.
  • Other management and IT duties as assigned.
  • Troubleshooting a wide variety of computer software and hardware problems and implementing standard configurations.
  • Extensive experience installing and troubleshooting Microsoft Windows 7 to 10 and Microsoft Office applications.
  • Extensive experience with Office 365, Microsoft Exchange, Azure AD.
  • Experience managing the Town’s software systems including: Great Plains 2018, Diamond, City Works, Questica, Penny, etc.).
  • Extensive experience working with Microsoft Active Directory and Group Policies.
  • Advanced TCP/IP networking skills, support network & security devices.
  • Virtual machine administration and management.
  • Advanced troubleshooting and implementation of Microsoft Server 2008 to Server 2019.
  • Mobile Device Management.
  • Monitor and maintain data backups and business continuity systems.
  • Experience in IT Life Cycle and Cloud Server Provider management.
  • Experience with Esri GIS Mapping Software is an asset.

QUALIFICATIONS

  • Bachelor’s degree or diploma in computer science, engineering or an equivalent combination of education, training and experience may be considered.
  • Minimum of five years of IT Managerial experience/credentials.
  • Industry certifications are an asset (CRISC, PMP, CISSP, CISM, CAPM, MCSE, CGEIT).
  • Excellent working knowledge of computer systems, network and system administration, databases, data storage systems, phone systems, telecommunications, including microwave, and radio communications systems.
  • Experience in the preparation, management and execution of IT capital budgets and strategic plans.
  • Ability to develop and maintain effective working relationships with a wide variety of people, including Senior Management, and Town Council officials, etc.

KEY COMPETENCIES and ATTRIBUTES

To be successful, the incumbent must possess:

  • Team leadership and management skills.
  • Finance and budgeting knowledge.
  • Strong leadership and management abilities to motivate, lead, organize and manage direct reports.
  • Experience in presentation and training including strong written and verbal communication skills.
  • Experience in personnel management.
  • Ability to make recommendations and decisions.
  • Ability to plan, organize and supervise a relevant IT project ensuring completion in a timely and efficient manner without supervision.
  • Possess knowledge of business and management principles involved in strategic planning and resource allocation.
  • Ability to deal with difficult/sensitive IT business & personnel issues as required.
  • Working in a COVID environment.
  • Office, and or remote site locations.
  • The IT Manager is expected to manage the response when requested/required throughout the Town’s work locations regarding system issues.
  • Some IT-related response duties are conducted under all weather conditions as required and during all hours of the day and can be for extended periods of time.
  • Services are provided in a highly dynamic environment that requires correct immediate action to resolve incidents.
  • Travel to Town facilities is required.
  • Demonstrated decision-making and problem-solving skills. 

WORKING ENVIRONMENT

The successful candidate will be required to produce a satisfactory Driver’s Abstract and Police Information Check.  

The Town of Strathmore has implemented a Mandatory Vaccination Policy requiring all employees to be fully vaccinated against COVID-19 as a condition of employment. Exemptions are available for those who cannot be fully vaccinated on the basis of a protected legal ground (i.e., medical, religious). The successful candidate will be asked to provide proof of vaccination or request an exemption as part of the recruitment process.

FOR MORE INFORMATION, PLEASE CONTACT

Sandy Jacobson | T: 780.944.1327 | E: sandy.jacobson@richardsonsearch.ca  | www.richardsonsearch.ca 

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