Customer Service Representative

Casual – Evenings and Weekends

Competition TOS2023-02

Strathmore is hiring!

Do you have a skill for friendly customer service and organization? Want to explore and gain experience in the world of Aquatics? Keep reading!

Strathmore has an exciting opportunity seeking an experienced casual Customer Service Representative.

Reporting to the Aquatic Centre Programmer, this position will play an integral role in handling and accounting for money, filing, communicating by telephone, dealing effectively and professionally with the public to assist in the safe operation of the Town of Strathmore Aquatic Centre.

Position Summary:

The Customer Service Representative will work with the Aquatic Centre to study and keep informed in the field of aquatics in order to provide information to patrons. This position is also responsible for general cleaning in the front lobby and other areas as needed in the facility. 

Duties will include but are not limited to:

  • Responsible for using a computerized system, accurately and efficiently.
  • Accurately maintains all cash, debit and credit card payments and to balance at the end of shift.
  • Required to communicate professionally with team members, patrons, contractors and any other persons or organizations.
  • Responsible for the appearance and general cleaning duties of the front lobby and throughout the facility when needed

Successful applicants will demonstrate on their resume:

  • Proven knowledge of MS Office
  • Current Standard First Aid Certificate (within 3 years)
  • Current CPR C / AED Certificate (within 1 year)

Our Interview questions are STAR based (Situation, Task, Action, Result) intended to assess the following behaviours:

  • A self starter with the ability to work independently and as a team
  • Excellent communication skills

Why Strathmore?

Strathmore is a growing, vibrant, welcoming community that is recognized as a regional hub for business and recreation. Continued investment in recreation facilities, parks, projects, commercial revitalization, and community programming provides an exceptional quality of life for our residents, visitors and staff.

Job Perks:

  • We like to have fun while we work!
  • Free admission to the Aquatic Centre
  • Opportunity to build and expand your professional profile through interesting and rewarding work


Please submit a cover letter and complete resume of experience and qualifications, quoting Competition TOS2023-02 to: or apply on Indeed.

This competition will close on February 3rd, 2023.

The Town of Strathmore thanks all applicants; however, only those selected for an interview will be contacted.

We are an equal opportunity employer and encourage applications from all qualified individuals.

We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request. 

This posting is intended as a summary of the primary responsibilities and qualifications for this position. The job ad is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.

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