Customer Service Representative

Part Time - Casual

Competition TOS2021-38

Strathmore is a vibrant, welcoming community that is recognized as a regional hub for business and recreation. Continued investment in recreation facilities, parks projects, commercial revitalization, and community programming provides an exceptional quality of life for our residents and visitors. Strathmore is in southern Alberta on the traditional lands of the Siksika Nation, surrounded by Wheatland County and a short distance east of Calgary.

The Town of Strathmore strives to be a leader in municipal administration and operations. Our experienced and engaged workforce delivers a diverse range of services and programs that continue to help us set new milestones for quality of life.

Position Overview:

The Role of the Customer Service Representative is to handle and account for money, filing, communicating by telephone, dealing effectively and professionally with the public to assist in the safe operation of the Town of Strathmore Aquatic facility. The Customer Service Representative shall provide the Aquatic Team with accurate and timely information to ensure facility operations are maintained in an efficient manner.

It is also the responsibility of the Customer Service Representative to study and keep informed in the field of aquatics in order to provide information to patrons. This position is also responsible for general cleaning in the front lobby and other areas as needed in the facility.

Key Responsibilities Include:

  • Responsible for using a computerized system, accurately and efficiently.
  • Accurately maintains all cash, debit and credit card payments and to balance at the end of shift.
  • Required to communicate professionally with team members, patrons, contractors and any other persons or organizations.
  • Responsible for the appearance and general cleaning duties of the front lobby and throughout the facility when needed.

Required Qualifications and Experience:

  • Current Standard First Aid Certificate (within 3 years)
  • Current CPR C / AED Certificate (within 1 year)
  • Valid Alberta Class 5 Drivers License
  • WHMIS (Workplace Hazardous Materials Information System) an asset
  • TDG (Transportation of Dangerous Goods) an asset
  • FOIP (Freedom of Information & Protection of Privacy Act) an asset
  • ICS 100 an asset
  • No previous experience is required – entry level position

Skills and Knowledge:

  • Proven knowledge of MS Office
  • Ability to multi-task
  • Good communications skills and professionalism

Working Conditions:

  • This position will require standing, lifting and sitting for long periods, etc.
  • Driving is a requirement of the position
  • This is a Safety Sensitive position
  • Consent to disclosure of a Criminal Record & Vulnerable Sector Check

The Town of Strathmore has implemented a Mandatory Vaccination Policy requiring all employees to be fully vaccinated against COVID-19 as a condition of employment. Exemptions are available for those who cannot be fully vaccinated on the basis of a protected legal ground (i.e., medical, religious). The successful candidate will be asked to provide proof of vaccination or request an exemption as part of the recruitment process.

Application:

Please submit a cover letter and complete resume of experience and qualifications, quoting Competition TOS2021-38 to:  careers@strathmore.ca.

This position will remain open until a suitable candidate is found.

The Town of Strathmore thanks all applicants; however, only those selected for an interview will be contacted.

 

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request.

This posting is intended as a summary of the primary responsibilities and qualifications for this position. The job ad is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.

 

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