Casual Customer Service Representative

Part Time - Casual

Competition TOS2024-12

Strathmore is hiring!

Dive into the exciting world of customer service with our latest opening at the Aquatic Centre! Are you ready to make a splash as our next Customer Service Representative?

We're looking for someone who can swim through customer inquiries like a fish in water and tackle waves of administrative tasks without getting their feet wet. Apply now and join our pool of talented individuals!

Why Strathmore?

Strathmore is a growing, vibrant, welcoming community that is recognized as a regional hub for business and recreation. Continued investment in recreation facilities, parks, projects, commercial revitalization, and community programming provides an exceptional quality of life for our residents, visitors and staff.

Job Perks:

  • We like to have fun while we work!
  • Free admission to our fantastic recreation facilities
  • Opportunity to build and expand your professional profile through interesting and rewarding work

Position Summary:

Reporting to the Aquatic Centre Customer Service Lead, this position will play an integral role in handling and accounting for money, filing, communicating by telephone, dealing effectively and professionally with the public to assist in the safe operation of the Town of Strathmore Aquatic Centre.

The Customer Service Representative will work with the Aquatic Centre team to study and keep informed in the field of aquatics in order to provide information to patrons. This position is also responsible for general cleaning in the front lobby and other areas as needed in the facility. 

It is our goal to provide exceptional aquatic programs and services in a safe environment to enhance the quality of life with the hopes to inspire personal growth in all areas of aquatics.

Duties will include but are not limited to:

  • Accurate and efficient usage of a computerized system
  • Accurately maintain all cash, debit and credit card payments and to balance at the end of shift
  • Answer the telephone, directing calls to the appropriate personal and provide information to the public regarding rates / fees, events, schedules, and programs held at the aquatic facility
  • Responsible for the appearance and general cleaning duties of the front lobby and throughout the facility when needed
  • Prepare documents, posters and or other administrative paperwork
  • Sell aquatic merchandise and understand the product
  • May be required to work weeknights, weekends with the possibility of various other shifts to meet operational requirements
  • Practice and encourage safe and professional work behaviors
  • This is a safety sensitive position

Successful applicants will demonstrate on their resume:

  • Proven knowledge of MS Office
  • Current Standard First Aid Certificate (within 3 years)
  • Current CPR C / AED Certificate (within 1 year)

Our Interview questions are intended to assess the following key competencies:

  • Commitment to upholding a culture of safety
  • Outstanding abilities in interpersonal communication
  • Initiative and the capacity to perform autonomously as well as collaboratively within a team setting


Please submit a cover letter and complete resume of experience and qualifications, quoting Competition TOS2024-12 to:

This competition will close on April 10th, 2024.

The Town of Strathmore thanks all applicants; however, only those selected for an interview will be contacted.

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request. 

This posting is intended as a summary of the primary responsibilities and qualifications for this position. The job ad is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.

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