Water Supply and Distribution

Home Infrastructure Services Water, Wastewater and StormwaterWater Supply and Distribution

Working with our partners at the City of Calgary and EPCOR, Strathmore strives to be responsible stewards of our water supply system.

Report a water main break, water pressure concerns, discoloured or cloudy water, taste and odour concerns and submit water shut off requests to the Infrastructure Department during normal operating hours. For after hours emergency response, contact EPCOR.

Infrastructure Department 403-361-2108 / infrastructure@strathmore.ca	EPCOR 24hour Emergency Response Line 403-934-9440
Utilities Department - 403-361-2101 / utilities@strathmore.ca - utility bill inquiry, bulk water and meters

Infrastructure Department

403-361-2108 / infrastructure@strathmore.ca

EPCOR 24hour Emergency Response Line

403-934-9440

Utilities Department - 403-361-2101 / utilities@strathmore.ca - utility bill inquiry, bulk water and meters

Water Conservation Initiatives and Updates

Services and Inquiries

Water Supply
Strathmore’s water is supplied via the City of Calgary and is transported to the town using the Strathmore owned East Calgary Regional Waterline (ECRWL). Monitored by EPCOR, the town's water regularly exceeds regulation and inspection requirements. The City of Calgary's water comes from the Rocky Mountains west of the city from a basin-like landform called a watershed. watershed-guide (1).pdf Calgary's water supply For information on fluoride in the water, visit Calgary.ca/fluoride.ca.
Water Restrictions
Commencing May 1 until October 31, between 10:00 a.m. and 5:00 p.m. Town Water Service must not be used to water or irrigate outdoor vegetation including lawns, gardens, shrubs and trees between the hours of 10:00 a.m. to 5:00 p.m. on any given day commencing May 1 and remaining in effect until October 31 in a calendar year. Exemptions as per local Bylaw. The odd and even address dependent water restrictions are no longer in effect. The Watering Exemption Permit has also been withdrawn. To understand and stay current on watering restrictions, read the Water Utility Bylaw which can be found on our Bylaws page under Environmental Bylaws. Check out the Summer Water Conservation video for tips
Water Odour and Appearance
The taste, odour, and appearance of our drinking water may vary at difference times of the years, specifically spring - due to runoff, and late summer/early fall. "our source water can experience elevated levels of geosmin, a harmless, naturally occurring compound, in the water in the late summer and early fall. This can produce a temporary, earthy or musty change to the taste and odour of your water, but it remains safe to drink and continues to meet all guidelines set by provincial and federal health standards." A change in your water taste, odour or appearance does not mean it is unsafe to drink. Visit the City of Calgary's website for more information.
Water Mains and Service Valves - Curb Stops 'CC'
Water Mains A water main is an underground pipe that carries water from your area's water source to your service pipe. A water main breaks occur unexpectedly and can temporarily disrupt the supply of water to your home. Water mains may break due to age, frost action or other factors. If a water main breaks, the Town will act quickly to make repairs. The time it takes to complete a repair and get a water main back into service is highly variable and is influenced by the size of the water main and excavation challenges that can exist due to the proximity to other underground utilities. Services Valves - 'CC' Is your Water Service Valve exposed and readily accessible? Is it located on the ground on the outside of your property? Is there a possibility it is overgrown by grass or maybe under a sidewalk, a tree or a bush? As a homeowner, it is your responsibility and in your best interest to know where the curb stop is on your property and have it readily accessible in case of emergency. The Town of Strathmore will be able to help locate the “CC” for you and see if it is in good working condition. Connect with the Infrastructure Department to book an appointment; 403-361-2108 / infrastructure@strathmore.ca It is also important to check the water shutoff valve located inside your home, before the meter, to make sure it is operational. If your shut off is not operational, contact a plumber to replace the valve. It is a good idea to have a separate shut off valve inside your home for your outside tap - so it can be turned off when you are away or during the winter months.
Water Management and Plans
Rain Barrels; balancing a growing population with our own decisions, programs, and actions we continue to manage our resources so residents can trust on their water system for decades to come. At least one rain barrel with a minimum capacity of 220 liters must be provided for new residential developments on lots created after January 1, 2015. Rain barrels need to be shown on the site plan submitted with the development permit. Downspouts must be connected to the rain barrel and, in some cases, the Approving Authority may require one rain barrel for each downspout from a building to manage surface drainage. Wetland Conservation Policy and Plan, Water Master Servicing Study and standards and guidelines can be found at; Plans, Reports, and Studies - Town of Strathmore

Water Supply

Strathmore’s water is supplied via the City of Calgary and is transported to the town using the Strathmore owned East Calgary Regional Waterline (ECRWL). Monitored by EPCOR, the town's water regularly exceeds regulation and inspection requirements.

The City of Calgary's water comes from the Rocky Mountains west of the city from a basin-like landform called a watershed.

watershed-guide (1).pdf

Calgary's water supply

For information on fluoride in the water, visit Calgary.ca/fluoride.ca.

Water Restrictions

Commencing May 1 until October 31, between 10:00 a.m. and 5:00 p.m.

Town Water Service must not be used to water or irrigate outdoor vegetation including lawns, gardens, shrubs and trees between the hours of 10:00 a.m. to 5:00 p.m. on any given day commencing May 1 and remaining in effect until October 31 in a calendar year. Exemptions as per local Bylaw.

The odd and even address dependent water restrictions are no longer in effect. The Watering Exemption Permit has also been withdrawn.

To understand and stay current on watering restrictions, read the Water Utility Bylaw which can be found on our Bylaws page under Environmental Bylaws.

Check out the Summer Water Conservation video for tips

Water Odour and Appearance

The taste, odour, and appearance of our drinking water may vary at difference times of the years, specifically spring - due to runoff, and late summer/early fall.
"our source water can experience elevated levels of geosmin, a harmless, naturally occurring compound, in the water in the late summer and early fall. This can produce a temporary, earthy or musty change to the taste and odour of your water, but it remains safe to drink and continues to meet all guidelines set by provincial and federal health standards."
A change in your water taste, odour or appearance does not mean it is unsafe to drink.

Visit the City of Calgary's website for more information.

Water Mains and Service Valves - Curb Stops 'CC'

Water Mains

A water main is an underground pipe that carries water from your area's water source to your service pipe. A water main breaks occur unexpectedly and can temporarily disrupt the supply of water to your home. Water mains may break due to age, frost action or other factors. If a water main breaks, the Town will act quickly to make repairs. The time it takes to complete a repair and get a water main back into service is highly variable and is influenced by the size of the water main and excavation challenges that can exist due to the proximity to other underground utilities.

Services Valves - 'CC'

Is your Water Service Valve exposed and readily accessible? Is it located on the ground on the outside of your property? Is there a possibility it is overgrown by grass or maybe under a sidewalk, a tree or a bush?

As a homeowner, it is your responsibility and in your best interest to know where the curb stop is on your property and have it readily accessible in case of emergency. The Town of Strathmore will be able to help locate the “CC” for you and see if it is in good working condition. Connect with the Infrastructure Department to book an appointment; 403-361-2108 / infrastructure@strathmore.ca

It is also important to check the water shutoff valve located inside your home, before the meter, to make sure it is operational. If your shut off is not operational, contact a plumber to replace the valve. It is a good idea to have a separate shut off valve inside your home for your outside tap - so it can be turned off when you are away or during the winter months.

Water Management and Plans

Rain Barrels; balancing a growing population with our own decisions, programs, and actions we continue to manage our resources so residents can trust on their water system for decades to come. At least one rain barrel with a minimum capacity of 220 liters must be provided for new residential developments on lots created after January 1, 2015. Rain barrels need to be shown on the site plan submitted with the development permit. Downspouts must be connected to the rain barrel and, in some cases, the Approving Authority may require one rain barrel for each downspout from a building to manage surface drainage.

Wetland Conservation Policy and Plan, Water Master Servicing Study and standards and guidelines can be found at; Plans, Reports, and Studies - Town of Strathmore

Visit our Fire Hydrant page to learn about hydrant responsibility and program information.

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