COVID-19

 

 

 June 26 Facebook Live Video with Mayor Fule 

The next Facebook Live with Mayor Fule is scheduled for Friday, June 26 at 1:00pm. If you have questions regarding Strathmore's response to COVID-19 contact Geoff.Person@Strathmore.ca.

Click here for Stage 2 Business Information

Handi-Bus Services to Resume

The Strathmore Handi-Bus Association is committed to a safe, reliable experience for those who rely on Handi-Bus transportation. The Board of Directors for the Association is pleased to announce that starting July 6, 220 the Strathmore Handi-Bus will resume service for all medical trips.

Safety precautions will be in place for clients and the driver. Only one client, with a companion if needed, will be accommodated per trip. All occupants must wear face masks at all times. Drivers will be required to wear gloves, as well as a face mask, if they are in direct contact with a client. The vehicle will also be sanitized between every client trip.

These safety precautions necessitate some limitations in availability due to vehicle capacity limitations. The Board of Directors has decided that a $10.00 surcharge will be added to each booking (round-trip or one-way).
To reach our dispatcher call 403 934 3418. More information is available at https://strathmore.ca/en/residents/strathmore-handi-bus.aspx

The Board of Directors of the Strathmore Handi-Bus Association is eager to re-launch full services, and is ensuring that we re-launch safely by following Alberta’s re-launch guidelines for transportation.

Updates on Town Facilities

The Town of Strathmore is moving ahead with our reopening. Town Offices have returned to regular hours from 8:30am – 4:30pm Monday – Friday. More details and updates on other offices and facilities are available at https://strathmore.ca/en/covid-19.aspx

COVID-19 testing is available for you

All Albertans can now seek testing for COVID-19, even if you don’t have symptoms. This expanded testing will help to trace the spread of the virus to control potential hotspots. For information on testing visit: https://www.alberta.ca/covid-19-testing-in-alberta.aspx

COVID-19 cases in our area

AHS has provided a separate area specifically for Town of Strathmore information on their interactive map: https://www.alberta.ca/stats/covid-19-alberta-statistics.htm You can find the most up-to-date information on cases in our community through this AHS feature!

Physical Distancing works!

Public health measures are working to stop the spread of COVID-19. Please don’t become complacent. When you are out in the community stay two metres away from those around you.


SUPPORT

Strathmore Family and Community Support Services (FCSS) is available to answer questions, help access local resources, and provide support with government services. The  FCSS physical office location remains closed to visitors stay tuned for an update on when FCSS Offices are opening.  We are still offering support to families, individuals, seniors and the community. If you know someone who is struggling you can call us Monday through Friday, 8:30am – 4:30pm at 403-934-9090.

Visit our Support page for more Contacts

Frequently Asked Questions

For information specific to Strathmore please refer to the frequently asked questions below. 

Where are the walking paths in Strathmore?

To address community comments about the increased number of people on the paths, and the need to maintain physical distancing, we turned to our partners for help. The Western Irrigation District (WID) has usable walking paths alongside the canal. This adds over ten kilometres of unpaved walking trails across our community for people to enjoy. Previously announced trails through the Strathmore Golf Course have been closed to accommodate the anticipated reopening of the course for golfers. 

View the entire system map here.

 view our pathways map

 Q: Where do I get an RV parking permit?

On-street RV parking during COVID-19

Keeping families close – even when they have to isolate – is important to Strathmore. Our new on-street parking permits for RVs will help people in isolation stay near their families while preventing the spread of COVID-19. 

It’s a simple process – email municipalenforcement@strathmore.ca  to set up a site visit. They’ll provide a permit to post with your vehicle.

Q: Are playgrounds open?

The outdoor facilities below are open for public use:

  • Soccer fields
  • Tennis courts
  • Track and field facilities
  • Skate parks
  • Playground equipment
  • Baseball Diamonds
  • Disc golf 

Visit our recreation page for more information.

Q: Are outdoor recreation facilities open?

Visit our recreation page for more information.

Q: How do I contact Family and Community Support Services (FCSS)? 

FCSS  offices will reopen to the public on Tuesday, June 29. Walk-in visitors are welcome from 10am – 2pm, with appointments available from 8:30am – 4:30pm. Phone lines are currently open from 8:30am to 4:30pm, Monday to Friday to provide support to clients and residents. Click here for alternative support lines. 

Q: How do I access Town services?

Many Town services can be accessed online through the My Strathmore secure site. Access it at https://my.strathmore.ca/VCH/. If you are having problems logging into My Strathmore, or you simply have a question about My Strathmore, please contact us at (403) 934-3133 and select Option 1 during our business hours (8:30 am – 4:30 pm, Mon – Fri).

 

Return to Hours:

June 16 | The reception counter at Town Offices will be reopen from 10am – 2pm, Monday – Friday.
June 29 | At Town Offices Planning and development services will be available in person by appointment, with limited walk-in availability. Designated hours for seniors and immunocompromised individuals will be available from 8:30am – 10am.

July 6 | All Town Office services and hours restored.

Q: Where can I find information on Strathmore Schools?

Updates from Strathmore’s school divisions can be found by clicking the following links.

Golden Hills School Division

www.ghsd75.ca/view.phpaction=object&id=62883&stream=Homepage%20News

Christ the Redeemer Catholic Schools

www.redeemer.ab.ca/view.phpaction=object&id=49326&stream=Homepage%20News

Q: Is the Handi Bus operating?
Regular HandiBus Services have been put on hold. Service Update coming June 26 

Protecting the safety of our employees and HandiBus clientele during the COVID-19 situation is an important responsibility. As of March 16, regular Handi-bus trips were put on hold. All clients booked for service were contacted.

Many of our HandiBus clients are among the most vulnerable groups to infection. This is compounded by clients frequently requiring hands-on support from Handi-bus employees. Preventing the spread of COVID-19 means effectively addressing these concerns.

We know how important Handi-bus services are. The Town of Strathmore is consulting with the Handi-bus Board of Directors to determine how we proceed in the weeks and months ahead. We will keep you updated. If you are a Handi-bus client we recommend that you arrange alternative transportation, such as friends or family, where possible. 

Q: What indoor recreation facilities are closed?

Strathmore Family Centre and Centennial Aquatic Centre – update on July 10 

Strathmore Motor Products Sports Centre – update on June 26

Visit our recreation page for more information.

Q: What if I hear a rumour about COVID-19
Rumours can spread faster than any disease. If you hear a rumour, your best advice is to go to a trusted source, like Alberta Health Services. AHS is providing regular updates, and is in regular contact with our Town’s emergency personnel. They will contact anyone who has been exposed to a confirmed case of COVID-19 with instructions and safety protocols. We’ll get through this together – keep Strathmore strong by stopping the spread of rumours.
Q: Where can I find out if business are open?
Local businesses are doing their part to support our community! For more information on business hours and closures, please visit the Covid-19 Strathmore Business Information Facebook page: https://www.facebook.com/groups/287002278935725/
Q: What should I do if I think I have COVID-19?

Visit the Alberta Health Services website: https://www.albertahealthservices.ca/topics/Page16997.aspx

The following information appears on their website:

  • If you have returned from travel outside of Canada or have been in close contact with a known case you MUST self-isolate for 14 days following your return/exposure and monitor yourself for symptoms.
  • If you have symptoms including fever, cough, shortness of breath, difficulty breathing, sore throat or runny nose, you MUST self-isolate for 10 days after the onset of symptoms and until your symptoms have resolved (whichever is longer).
  • Complete the COVID-19 Self-Assessment to determine if you should receive testing for COVID-19
  • If you are quarantined because you recently came back from outside the country, or you are a close contact of a confirmed case of COVID, you must remain on your own property. Under no circumstance should you leave your property during the 14 days of self-isolation.
  • Please do not visit a hospital, physician’s office, lab or healthcare facility without consulting Health Link 811 first.
  • If your symptoms worsen, call 811. We are experiencing heavy call volumes and will get to your call as quickly as we can.
  • Call 911 if you are seriously ill and need immediate medical attention. Inform them that you may have COVID-19.

If you are in mandatory self-isolation:

  • Do not go outside for a walk through your neighbourhood or park. This includes children in mandatory self-isolation.
  • You can get fresh air in your backyard, if you have one, but you must remain on private property not accessible by others.
  • If you live in an apartment building or highrise, you must stay inside and cannot use the elevators or stairwells to go outside. If your balcony is private and at least two metres away from your closest neighbour's, you may go outside on the balcony.
  • This directive is consistent with the new federal requirements under the Quarantine Act.
 Q: Why are some countries and provinces taking different actions to respond to COVID-19?
Every government is responding to the risk of COVID-19 as it applies to their population. Canada is learning from others’ successful ways of reducing the spread, and our provincial health care system is one of the best in the world. Alberta Health Services, the Alberta Government, and the Town of Strathmore are actively monitoring the situation in our region. We are ready to respond as the risk to our community changes.
 Q: Am I safe in Strathmore?
 Wherever you are, the best actions you can take to protect yourself and those around you is to follow simple public health practices:

 Utilities Frequently Asked Questions

 Q: How do I pay my utility bill without visiting Strathmore’s Municipal Offices?
 

Residents can still pay for their Town utility services through the following methods:

  • Mail your cheque payment or post-dated cheque to the Town of Strathmore, Utilities Department, 680 Westchester Road, Strathmore, AB T1P 1J1. Be sure to include your bill stub or account number.
  • A night drop box for cheque payments and post-dated cheques is available at the Town Office, 680 Westchester Road. Be sure to include your bill stub or account number.
  • Most banking institutions have the Town of Strathmore listed for making payments via Internet & telephone banking. Please be sure to use all the digits of your account number without the decimal point. Payments are received and processed by the Town within two to three days.
  • With My Strathmore, you can pay your utility bill online securely and conveniently with Visa or MasterCard.  If you do not already have an account, please fill out this online form today to get your account created.  If you require assistance, please call us at 403-934-3133.
  • Credit cards can also be processed over the phone for utility payments. Please call us at 403-934-3133.
 Q: Will curbside garbage collection by Waste Management continue?

Based on available information to date, Waste Management (WM) is maintaining their standard operations schedule. Regular black cart and green cart pick up will remain the same as previously indicated on your weekly schedule.

To protect operators, WM will not pick up extra garbage bags outside of the carts until further notice. Please keep garbage that does not fit in your black cart until your next collection day or ask a neighbour if they have extra space in their cart.

The next Heavy Item Garbage (HIG) collection is July  20-24, stay tuned for more information.

We understand that this is a challenging time for all, but if we work together as a community, we will get through this. If circumstances change that may impact our ability to provide services as scheduled, we will provide prompt updates to the community. 

Q: Is the Waste Management Recycling Yard still open?

The take it and leave it section of the Recycle Yard has been closed for hygienic reasons.

The Recycle Yard remains open Tuesday to Saturday from 9am-5pm for Strathmore residents. 

Q: Is there any update on EPCOR water services?
EPCOR remains committed to providing Strathmore with safe and reliable water services during the COVID-19 situation, and they have no concerns about their ability to continue normal operations and serve our community. If you have questions about your EPCOR services please call 403 934 9440. www.epcor.com
Q: Has FORTIS updated the Town on power services?
 FORTIS has put a plan in place to ensure they are continuing to supply safe reliable power to their customers during the COVID-19 pandemic. www.fortisalberta.com
Q: What update has ATCO provided about natural gas services?
 ATCO has activated response plans to the COVID-19 pandemic. These plans are in place to ensure the critical business services require to operate their system, while protecting the safety and well-being of their employees. www.atco.com

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