COVID-19

Updated March 27, 3:00pm

The next Facebook Live with Mayor Fule is scheduled for Friday, April 3, 1:00pm. If you have questions regarding Strathmore's response to COVID-19 contact Geoff.Person@Strathmore.ca.

UPDATE FROM THE TOWN OF STRATHMORE

New Provincial Public Health Order

Last night the Alberta Government announced new restrictions on to mass gatherings and the closure of non-essential businesses.

Effective Friday, March 27, mass gatherings cannot exceed 15 people. This order includes indoor and outdoor spaces, private and public spaces, and any type of gathering. Violations are subject to substantial fines.

Most non-essential places of business are no longer permitted to offer or provide services to the public at a location that is accessible to the public. Personal services, such as salons, massage therapists, barbers, and manicurists were included in this order.

The Public Health Order declaring these changes can be reviewed here: https://open.alberta.ca/publications/cmoh-order-07-2020-2020-covid-19-response

Wage Subsidies to Support Employers

The Government of Canada announced a subsidy of up to 75% for small business wages. More details on eligibility criteria will be shared before the end of March.

Changes for Landlords and Renters in Alberta

Layoffs and business closures have created financial hardship for many due to COVID-19. The Alberta Government announced new measures to stop evictions for tenants due to non-payment of rent before May 1, 2020.

The changes encourage tenants and landlords to work together to develop payment plans while COVID-19 is being managed.

Full details are available here: https://www.alberta.ca/rental-evictions.aspx

Facebook Live with Mayor Pat Fule

Mayor Fule hosted a Facebook Live session Friday and answered over twenty questions from our community. The session is recorded and available on our newsfeed. Send in more questions in the comments below. The next Facebook Live with Mayor Fule is scheduled for Friday, April 3, 1:00pm.

Strathmore Business Updates

In less than two weeks almost 2,000 people have joined the COVID-19 Strathmore Business Information Group. This is an active group, with promotions and updates from businesses. Thanks to the volunteers who have set up this valuable resource!

Information on COVID-19 cases in Strathmore/Wheatland County

The most up-to-date information on cases in the Strathmore region is through Alberta Health Services. As of 2:00pm, March 28, five cases have been identified in our region. Find more information about COVID-19 cases in Alberta here: https://covid19stats.alberta.ca/

UPDATED: Strathmore – COVID-19 Service Impacts Map

The Town of Strathmore has started an interactive map that is tracking COVID-19 service impacts in our community. Grocery stores, pharmacies, Town facilities, Medical Clinics, and Emergency Services are listed. Watch for updates as more information becomes available. Have suggestions? Please comment below. 

https://www.google.com/maps/d/viewer?mid=11MkG4VqkoDOiHVLJWV6Uj56e7jNt4w46&hl=en&usp=sharing

Stay Home to Slow the Spread

We need your help to keep Strathmore Strong. Stay home, and if a trip is necessary make sure you maintain proper physical distance. If you’re close enough to hear someone whisper, you’re too close!

Thank you Strathmore


Town Administrative Office Closure

March 17, 2020 - 4:30pm |

A decision has been made to close the Strathmore Municipal Offices and FCSS offices to the public, effective at the end of the business day on March 17 until March 31. This extraordinary action was a difficult decision, but one that is taken to protect the safety of our employees and residents.
The essential services provided by the Town will continue. Key staff who support these services and our Pandemic Response Coordination Team will remain on site. Maintenance of Town facilities will also continue to ensure these community assets are prepared to reopen in the future. Online services remain available through My Strathmore portal at Strathmore.ca.

State of Local Emergency

March 16, 2020 - 4:00pm |

The Town of Strathmore has declared a State of Local Emergency to support the Province of Alberta’s efforts to slow the spread of the COVID-19 pandemic. Effectively preventing the spread of COVID-19 requires strong coordination across the Calgary region. This declaration provides authority to the Director of Emergency Management to ensure compliance of local initiatives that support Alberta Health Services guidelines around COVID-19. 

Town Facility Closures

March 16, 2020 -10:00am |  

All Town of Strathmore  recreation facilities, as well as the Strathmore Public Library and the Happy Gang Seniors Drop-in Centre are closed until further notice. The Town’s top priority is to protect the health of Strathmore’s residents while maintaining essential services.

Don’t Be Scammed – Use Trusted Sources Only

The Town of Strathmore, along with the provincial government, urge the public to rely on trusted sources of information like Alberta Health Services for information about COVID-19. There have been cases of online and telephone scams tricking people into providing their credit card numbers to reserve a COVID-19 vaccine. Anyone receiving such a call should NOT under any circumstances give the caller or emailer any money or personal information.

Visit Trusted Sources for COVID-19 Information

There are a lot of questions about the COVID-19 coronavirus illness.  Protect yourself from false information by relying on the trusted COVID-19 sources listed below. 

  • Alberta Health Services has a regularly updated set of FAQs with information about COVID-19 and Alberta’s response. 

         www.albertahealthservices.ca/topics/Page16944.aspx

  • Public Health Canada provides FAQs with information about COVID-19, along with insights on current travel advice and the federal government’s response. 

          www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html#faq

  • The most current information about positive cases in our area is on the Alberta Health Services dashboard.  We want to reinforce that the most important information isn't the number of cases, but the critical need for people to follow public health steps set by Alberta Health Services.

          https://covid19stats.alberta.ca/

  • The World Health Organization is coordinating internation information sharing regarding COVID-19.

          www.who.int/news-room/q-a-detail/q-a-coronaviruses

  • The Centre for Disease Control has also released information regarding COVID-19. 

          www.cdc.gov/coronavirus/2019-ncov/faq.html#basics

Frequently Asked Questions

For infromation specific to strathmore please refer to the frequesntly asked questions below. 

Q: How do I contact Family and Community Support Services (FCSS)? 

FCSS offices are closed until further notice. Phonelines will remain open from 10am to 2pm, Monday to Friday to provide support to clients and residents. Registrants for FCSS or Hub events or programming affected by this closure will be contacted. Registration costs for cancelled periods will be refunded. Click here for alternative support lines. 


The following Community and Social Development programs have been placed on hold until further notice:

KARE Driver Program
Home Support Program
Seniors Helping Seniors
Sleep Country Bed Program
Good Food Box Program
United Way Grant Review and Approvals
Seniors Coffee
Coffee with a First Responder
Tax Program
April 21-22 Youth Mental Health Training cancelled


Program Exceptions

Suicide Bereavement (offered via Phone 403-297-1708)
Frozen Meals Program (temporarily offered to essential clients with enhanced precautions)
Dignity for All (in review at this time, updates to follow)
HandiBus (dispatch is staffed from 10-2 Monday to Friday for critical medical trips only)
Intake and Referrals (completed on a case by case via phone and email)
Snow Angels (signs will not be distributed)

Q: How do I access Town services?

Many Town services can be accessed online through the My Strathmore secure site. Access it at https://my.strathmore.ca/VCH/. If you are having problems logging into My Strathmore, or you simply have a question about My Strathmore, please contact us at (403) 934-3133 and select Option 1 during our business hours (8:30 am – 4:30 pm, Mon – Fri).

Q: Where can I find information on Strathmore Schools?

Updates from Strathmore’s school divisions can be found by clicking the folowing links.

Golden Hills School Division

www.ghsd75.ca/view.phpaction=object&id=62883&stream=Homepage%20News

Christ the Redeemer Catholic Schools

www.redeemer.ab.ca/view.phpaction=object&id=49326&stream=Homepage%20News

Q: Is the Handi Bus operating?
Regular HandiBus Services have been put on hold till further notice. HandiBus dispatch will be staffed from 10am-2pm Monday to Friday for critical medical trips only.

Protecting the safety of our employees and HandiBus clientele during the COVID-19 situation is an important responsibility. As of March 16 regular Handi-bus trips were put on hold. All clients booked for service were contacted.

Many of our HandiBus clients are among the most vulnerable groups to infection. This is compounded by clients frequently requiring hands-on support from Handi-bus employees. Preventing the spread of COVID-19 means effectively addressing these concerns.

We know how important Handi-bus services are. The Town of Strathmore is consulting with the Handi-bus Board of Directors to determine how we proceed in the weeks and months ahead. We will keep you updated.

If you are a Handi-bus client we recommend that you begin to arrange alternative transportation, such as friends or family, where possible.

Q: What recreation facilities are closed?

As of 10:00am, Monday, March 16, the following facilities owned and operated by the Town of Strathmore are closed to the Public until further notice.
• Strathmore Aquatic Centre
• Strathmore Family Centre Arena
• Strathmore Motor Products Sports Centre
• Strathmore Civic Centre
• Strathmore Curling Rink
• Happy Gang Seniors Drop In Centre
• Strathmore Child, Youth, and Family Hub
• Strathmore Public Library

 

Participants who are registered for programming at Town of Strathmore operated facilities effected by the closure will be contacted, and their registration costs for cancelled periods will be refunded.


Minor Sports?
Please refer to your association for the most recent updates on minor sports cancellations.

Q: Where can my business access COVID-19 prevention posters?

The sites below provide public communication, such as prevention posters, that business can use to educate their customers.  

https://open.alberta.ca/publications/covid-19-information-help-prevent-the-spread-poster

https://www.alberta.ca/coronavirus-info-for-albertans.aspx

https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/businesses-employers.html

Q: What if I hear a rumour about COVID-19
Rumours can spread faster than any disease. We’ve been contacted by a resident concerned with a rumour of a positive test for COVID-19 in Strathmore. If you hear a rumour, your best advice is to go to a trusted source, like Alberta Health Services. AHS is providing regular updates, and is in regular contact with our Town’s emergency personnel. They will contact anyone who has been exposed to a confirmed case of COVID-19 with instructions and safety protocols. We’ll get through this together – keep Strathmore strong by stopping the spread of rumours.
Q: Where can I find out if business are open?
Local businesses are doing their part to support our community! For more information on business hours and closures, please visit the Covid-19 Strathmore Business Information Facebook page: https://www.facebook.com/groups/287002278935725/
Q: What should I do if I think I have COVID-19?

Visit the Alberta Health Services website: https://www.albertahealthservices.ca/topics/Page16997.aspx

The following information appears on their website:

  • If you have symptoms including fever, cough, shortness of breath, difficulty breathing, sore throat, runny nose or nasal congestion or have been exposed to someone who has COVID-19, you MUST self-isolate for 14 days.
  • Complete the COVID-19 online self-assessment to determine if you should receive testing for COVID-19
  • Please do not visit a hospital, physician’s office, lab or healthcare facility without consulting Health Link 811 first.
  • If your symptoms worsen, call 811. We are experiencing heavy call volumes and will get to your call as quickly as we can.
  • Call 911 if you are seriously ill and need immediate medical attention. Inform them that you may have COVID-19.
 Q: Why are some countries and provinces taking different actions to respond to COVID-19?
Every government is responding to the risk of COVID-19 as it applies to their population. Canada is learning from others’ successful ways of reducing the spread, and our provincial health care system is one of the best in the world. Alberta Health Services, the Alberta Government, and the Town of Strathmore are actively monitoring the situation in our region. We are ready to respond as the risk to our community changes.
 Q: Am I safe in Strathmore?
 Wherever you are, the best actions you can take to protect yourself and those around you is to follow simple public health practices:
 Q: Do I need to stock up on anything?
 For Albertans looking to prepare for COVID-19, Alberta public health officials are recommending the following:

Create a household plan of action. This can include these elements:

  • Talk with the people who need to be included in your plan.
  • Meet with household members, other relatives, and friends to discuss what to do if a COVID-19 outbreak occurs in your community and what the needs of each person will be.
  • Plan ways to care for those who might be at greater risk for serious complications. This includes practical steps like ensuring you have sufficient medication and determining what supplies are needed, and if they can be delivered.
  • Talk with your neighbors about emergency planning.
  • Create a list of local organizations that you and your household can contact in the event you need access to information, health care services, support, and resources.
  • Create an emergency contact list.
  • Practice good personal health habits and plan for home-based actions:
  • Practice everyday preventive actions, like those listed in the prevention section.
  • Choose a room in your home that can be used to separate sick household members from those who are healthy. Identify a separate bathroom for the sick person to use, if possible. Plan to clean these rooms, as needed, when someone is sick.
  • Plan for potential changes at your workplace.
  • Learn about your employer’s emergency operations plan.
  • Ask about what sick-leave policies and telework options are available if needed.

Stockpiling of goods is not recommended at this time. While it’s always best practice to have three days worth of supplies on-hand, it is not recommended Albertans purchase food or other materials in bulk.

 Utilities Frequently Asked Questions

 Q: How do I pay my utility bill without visiting Strathmore’s Municipal Offices?
 

Residents can still pay for their Town utility services through the following methods:

  • Mail your cheque payment or post-dated cheque to the Town of Strathmore, Utilities Department, 680 Westchester Road, Strathmore, AB T1P 1J1. Be sure to include your bill stub or account number.
  • A night drop box for cheque payments and post-dated cheques is available at the Town Office, 680 Westchester Road. Be sure to include your bill stub or account number.
  • Most banking institutions have the Town of Strathmore listed for making payments via Internet & telephone banking. Please be sure to use all the digits of your account number without the decimal point. Payments are received and processed by the Town within 2 to 3 days.
  • With My Strathmore, you can pay your utility bill online securely and conveniently with Visa or MasterCard.  If you do not already have an account, please fill out this online form today to get your account created.  If you require assistance, please call us at 403-934-3133.
  • Credit cards can also be processed over the phone for utility payments. Please call us at 403-934-3133.
 Q: Will curbside garbage collection by Waste Management continue?

Based on available information to date, Waste Management is maintaining their standard operations, and we are not experiencing service interruptions at this time. However, the COVID-19 situation is evolving daily, and if circumstances change that may impact our ability to provide services as scheduled, we will provide prompt updates to our customers and communities.

Q: Is the Waste Management Recycling Centre still open for drop-offs?
 The recycle yard hours remain unchanged at this time:  Tuesday to Saturday 9am to 5pm 
Q: Is there any update on EPCOR water services?
EPCOR remains committed to providing Strathmore with safe and reliable water services during the COVID-19 situation, and they have no concerns about their ability to continue normal operations and serve our community. If you have questions about your EPCOR services please call 403 934 9440
Q: Has FORTIS updated the Town on power services?
 FORTIS has put a plan in place to ensure they are continuing to supply safe reliable power to their customers during the COVID-19 pandemic.
Q: What update has ATCO provided about natural gas services?
 ATCO has activated response plans to the COVID-19 pandemic. These plans are in place to ensure the critical business services require to operate their system, while protecting the safety and well-being of their employees.

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