Contact:

Dispatch
Phone: 403-934-3418
 
Strathmore Handi-bus provides safe, courteous, timely and cost-effective wheelchair accessible transportation service to seniors and physically disabled residents of the Town of Strathmore and Wheatland County. Temporarily disabled residents are eligible to utilize the service however a Temporary Handicapped placard must be provided.
 
Strathmore Handi-bus Association is a non-profit organization funded by the Town of Strathmore, Wheatland County and private donors. It operates under authority of Alberta Transportation and is governed by a Board of Directors made up of individuals from different parts of the community. It is the mandate of Strathmore Handi-bus to provide transportation services to physically disabled individuals and seniors over 65 years of age. To fulfill our clients’ transportation needs our current fleet includes a van equipped with a rotating chair for clients with mobility challenges such as hip and knee injuries, wheelchair accessible vans and a bus, also wheelchair accessible, for group bookings.
 
Clients are required to register to utilize the service; the required form is available through the Dispatch office at 403-934-3418.
 
Companions and Medical Assistants
 
One companion or Medical Assistant may accompany the client at no cost if the client requires assistance and must be communicated to dispatch at time of booking. Strathmore Handibus reserves the right to require a Medical Assistant if the client’s condition compromises their safety and comfort or other clients or the driver.  Medical Assistants are required to assist with:


  • Loading and unloading of the person with a disability
  • Behaviour of a client with a disability
  • Medical and hygienic issues of the client with a disability
 
Wheelchairs and Scooters Requirements
 
Strathmore Handibus requires that all wheelchairs, power wheelchairs and scooters comply with WC19 Industry Standards and have the following: 


  • Four permanently attached and labeled securement points that can withstand the forces of a 30 mph, 20 g impact
  • A pelvic seat belt
  • Functioning brake
 
Strathmore Handibus reserves the right to decline service if we cannot safely secure the mobility device. Strathmore Handi-bus does not transport clients in Broda chairs. Wheelchair clients are required to have adequate foot rests for their comfort and safety.
  
It is a challenge to provide personal, unique and affordable transportation for those who rely on this type of service. Your support and understanding is needed to maximize the use of Strathmore Handi-bus resources without minimizing the service.
 
Service Hours and Fees
Strathmore Handibus Dispatch hours are Monday to Friday, 8:30 am to noon and 1:00 pm to 4:30 pm. Service hours are 6:00 am – 6:00 pm Monday to Friday. Early morning medical appointments may be accommodated; please contact dispatch for further information. For fees information, please contact Dispatch directly at 403-934-3418.


Booking the Handi-bus
Bookings and appointments must be booked directly through dispatch during office hours 8:30am until noon and 1:00pm until 4:30pm, Monday through Friday at 403-934-3418, however next day bookings will only be accepted up to 4:00 pm. Messages will be responded to on weekends and statutory holidays regarding cancellations. When booking a trip, clients must provide the following information: date and time of appointment, number of riders (including companion or Medical Assistant), address where the client is to be picked up, destination address, duration of stay at destination and any special requirements. The dispatcher will advise of expected pick up time based on our commitment to honor clients schedule needs in a cost effective fashion.


Client preparedness
We require clients to be ready fifteen minutes early however the driver may not arrive until 15 minutes following scheduled pickup time. Your patience is appreciated.

Cancellations
 
Clients who are required to cancel a booking are encouraged to do so 24 hours in advance directly with dispatch. Late cancellations will be charged a $25.00 fee and payment must be made within 14 days. Early morning bookings not cancelled by 4:30 the previous day will be considered a late cancellation. Any other bookings that are not cancelled with 3 hours’ notice will also be considered late.
Payment Options
 
Clients are required to make payment at the beginning of the ride. Cash, cheque or pre-purchased coupons are acceptable methods of payment. We do not accept debit or credit cards. Coupons may be purchased in advance from Dispatch. Cheques should be made payable to Town of Strathmore. If you have other questions, please call dispatch at 403-934-3418.

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